Sporting gesture puts right customer’s debit oversight – The Crusader

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When George Williams moved home in summer 2019, he rightly continued to pay for his Sky Sports package until the contract ceased in March last year although he no longer used the service. George, 81 who does not have email, called and let the broadcaster know of his address change and intention. He didn’t follow up and let his bank know about the direct debit ending which to be extra sure is always a good move. 

When George Williams moved home in summer 2019, he rightly continued to pay for his Sky Sports package until the contract ceased in March last year although he no longer used the service.

++ If you’ve been affected by this issue or feel you’ve been a victim of injustice, please contact consumer and small business champion Maisha Frost on [email protected] ++

George, 81 who does not have email, called and let the broadcaster know of his address change and intention. He didn’t follow up and let his bank know about the direct debit ending which to be extra sure is always a good move. 

Given the circumstances, especially with Covid which is making record checks more difficult, we asked if it could reconsider. It has, saying:

“We’re sorry for the difficulties, as a gesture of goodwill due to the inconvenience faced we have applied a £260 credit.”

George’s son told us: “My dad is over the moon.”

[George’s name has been changed]

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