Four banks hit by online glitch as customers unable to log in
Two banking groups have apologised after customers experienced problems accessing their online accounts.
Users banking with Lloyds Banking Group, which includes Lloyds Bank and Halifax, were among those affected by issues with internet and mobile banking services on Monday morning.
RBS, which owns NatWest and Royal Bank of Scotland, also said a small number of its customers may have experienced problems logging into online and mobile banking for a short period.
Customers expressed their frustration with the issues on Twitter.
One posted: “So no one can sign into online banking!
“This just happens to be the day before I go on holiday and I need to transfer money so I can withdraw it and exchange it.
“Can’t get to the branch today! This is not what I need!”
Services were later running as normal.
An RBS spokesman said: “A small number of customers may have experienced problems accessing mobile and online banking for a short period this morning.
“All services are back up and running as normal. We apologise for any inconvenience this caused.”
A Lloyds Banking Group spokeswoman said: “We’re sorry that some of our customers had issues with internet banking this morning and can confirm that services are now back to normal.”
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